PeonyPinsCo

faq

• Why does PayPal tell me that my order has shipped, but there is no tracking information?
Please disregard the notification emails from PayPal -
in order to maintain my status as a trusted seller and to prevent a hold on my funds (or even risk losing them entirely), I am required to mark all transactions as "Complete", and there is no way for me to disable the "Notify Customer" action.When your PPC orders actually ship, you will always receive an email from Bigcartel, with a tracking link embedded.• What does P4P mean?
P4P stands for "Pay for Production". For P4P items, you will be paying for the manufacturing cost, packaging materials, and payment fees. Starting from 2023 onwards, we will move away from the strict, traditional form of P4P for most of our items; more details can be found in our statement posted in November 2022 here.• How long will it take for preorder items to arrive to me?
Manufacturing usually takes a few months, and added to the shipping time, you can expect to wait approximately 2-4 months for each preorder. Specific fulfillment estimates are listed in the description for each preorder item.• Are your preorders open or limited?
2020-2022: All preorders and drops set to limited quantities, with no open preorders. The only exception to this was charity preorders.
2023 onwards: Most regular preorders are Open Preorder for 48 hours; charity preorders will typically be Open Preorder for a set time period.• Are your items Limited Edition/Will you restock?
Most of our merch is open for future restocks based on interest. Our goal is to make our merch accessible to everyone, so don't worry if you miss a first-run preorder! Limited edition pins will be labeled as such; please visit our Schedule for more details!• Will you have instocks for sale after preorders?
Yes, we will usually have a very small amount of items after preorders are sent out. These quantities are always very limited, averaging 10-15 pieces. Leftovers may be sold on the site or in the Discord server, depending on the situation.• Can I cancel my preorder?
No, as per our shop policy, all orders (preorders and instocks) are final and cannot be cancelled. You may email us if you do not wish to receive your items for some reason, but you will not receive a monetary refund.• My item came damaged. Can I get my money back?
Refunds for damaged or heavily flawed items may be granted within reason on a case-by-case basis, provided the buyer contacts us within four weeks of the mailing date with clear photos and descriptions of the damage/flaw(s). However, note that we are not responsible for damages that may have occurred during transit.• Can I combine orders from different drops?
Typically, we do not allow combining orders. Announcements will be made when combine requests are accepted.• Can I change my delivery address?
Delivery addresses may be updated as long as they are submitted via email or Discord before the address change deadline. Please include your order number and updated address in the email.• Where are you located?
Our artists are from different countries all around the world, but shipping will be from the USA.• Can you ship to "____"?
Yes, we can ship worldwide! During holiday seasons, however, INTL shipping may be temporarily suspended.• How much is shipping?
As much as possible, we currently have flat-rate shipping fees for all orders. The price typically varies from $5-8 USD.
All packages will be sent with tracking!• How long does shipping take?
→ USA: 5-10 days
→ INTL: anywhere from 2 ~ 8 weeks, maybe more
We do not control the post office; your patience is greatly appreciated in regards to shipping speeds!• I'm from the UK/EU. How can I order?
You may place your order as usual, but note that all UK/EU packages will be undervalued and VAT/Customs tax may still be charged upon delivery.• What are group orders, and how do they work?
Group Orders are arranged for INTL customers to save on shipping. If you want to join one, be sure to keep your eyes open on Twitter, which is where they will be posted. Keep in mind that GOs may not always be available for all drops.Please direct any additional questions or inquiries to email or our Discord server, where we have a channel set up specifically for questions.

completed projects

Keep in mind that all pin designs except for LE ones may be restocked in the future!
Acrylic designs are typically one-time only.

• Charity Projects
• 2021
• 2022
• 2023
• 2024

Thank you so much for supporting our charity projects; without you, we would not have been able to accomplish the following. The finance sheet for each charity project can be viewed by clicking on the "Project Title".

schedule

This is a tentative schedule of our upcoming and in-progress projects.
The dates are subject to change at any time.For a list of completed PPC projects, click here.Note: All designs (except for Limited ones) may be restocked in the future so do not worry if you miss a first-run preorder!

• completed project list

ARTISTS

this is not an extensive list, nor does it mean that all artists here have long-standing arrangements with PPC.

❀ ZANY ❀

Hi!! Zany here! I'm just a clown who loves hot men and cute stuffs. Hua cheng can step on me anytime 💅

❀ JIPHEE ❀

Hi I'm Jiphee! A lover sparkles and bishies ✨ヾ(｡´▼`｡)ﾉﾞ✨
Thank you so much for all your support~💖

❀ NINZEPHYR ❀

Hi! I'm Nin. I'm in danmei hell and I love MXTX, Ranwan and YanShen! 💖✨

❀ APASSINGSTAR ❀

I am Starlight, but you can call me Star! I like drawing cute things, especially Binghe ~

❀ MAKKIROLLART ❀

Hi! I’m Makki. A devoted worshipper of Xie Lian. I love drawing chibis and cute things! I greatly appreciate the support that I’ve received!<3

❀ _RENEARTS ❀

Hey there, this is Rene! ⭐ I saw a Shen Qingqiu fanart on 2018, and that was the end for me ° v°)b

❀ AKKURARA ❀

Hi! I’m Ramsha; I adore WangXian, Yibo, and watermelons! Thank you all for the support 🙏🏼🧡

ADMIN

❀ KIM ❀

bio: Hello there! I'm Kim, and I am probably way too obsessed with painted metal things.role: organization, finance, production, shipping lead, social media, communications, etc.

shipping assistants

Only currently active assistants are listed here.

❀ KUMO ❀

bio: hi i'm kumo, i like too many things and collect too much merch! i cosplay when the mood strikes and hang out with lots of dogs all day^^

❀ KIRA ❀

bio: hiii, I'm kira and I get obsessed with too many things at once with no room for all the merch

❀ AN ❀

bio: hello an here, lover of merch and all pretty/cute things